Privacy Policy

1. Introduction

Aftershock Restoration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address, mailing address)
• Property information and location
• Insurance information
• Payment and billing information
• Emergency contact details
• Details about the damage or service required

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our restoration services
• To respond to emergency service requests
• To communicate with you about services, appointments, and updates
• To process payments and manage billing
• To assist with insurance claims and documentation
• To improve our services and customer experience
• To comply with legal obligations and regulatory requirements
• To send promotional communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Insurance Companies: To facilitate claims processing and documentation
• Service Providers: Third-party contractors and vendors who assist in providing our services
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption during transmission
• Restricted access to personal information
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and insurance documentation may be retained for up to 7 years for legal and regulatory compliance.

7. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: