Accessibility Statement

Our Commitment

Aftershock Restoration is committed to ensuring accessibility for all individuals, including those with disabilities. We strive to provide an inclusive experience for all customers and visitors to our website, regardless of ability or technology.

We are continuously working to improve the accessibility and usability of our website and services, and we welcome feedback on how we can better serve all members of our community.

Web Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

We have implemented the following accessibility features:

• Semantic HTML structure for screen reader compatibility
• Keyboard navigation support throughout the website
• High contrast color schemes for improved readability
• Descriptive alt text for images
• Consistent navigation and page structure
• Readable font sizes and scalable text
• Clear focus indicators for interactive elements
• ARIA labels and landmarks for assistive technologies

Service Accessibility

We are committed to providing accessible emergency restoration services:

Communication

• Multiple contact methods available (phone, email, online form)
• TTY services available upon request for hearing-impaired customers
• Staff trained to communicate clearly and patiently with all customers
• Written documentation provided for all services

Physical Accessibility

• Our technicians are trained to work with customers with mobility challenges
• We can accommodate service animals on-site
• Flexible scheduling to meet individual needs
• Alternative arrangements available for property access

Documentation

• Documents available in large print upon request
• Digital documents that are screen reader compatible
• Simplified language options available
• Verbal explanations provided for all written materials

Assistive Technologies

Our website is designed to be compatible with assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Alternative input devices

Known Limitations

While we strive for full accessibility, we acknowledge that some areas may not yet meet all accessibility standards. We are actively working to address these limitations:

• Some older PDF documents may not be fully accessible
• Third-party embedded content may have accessibility limitations
• Some images may lack comprehensive alt text descriptions

We are committed to resolving these issues and improving accessibility across all aspects of our digital presence.

Third-Party Content

Our website may link to or include content from third-party websites and services. We cannot guarantee the accessibility of external content but strive to partner with accessible vendors where possible.

Ongoing Improvements

Accessibility is an ongoing effort. We regularly:

• Conduct accessibility audits of our website and services
• Provide accessibility training to our staff
• Update our website with improved accessibility features
• Test our website with various assistive technologies
• Incorporate accessibility into our development processes

Feedback and Assistance

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 3 business days. If you need assistance accessing our services or information, we are happy to provide alternative formats or methods.

Formal Complaints

If you are not satisfied with our response to your accessibility concerns, you may file a formal complaint with: