How to Choose a Restoration Company in Calgary
The restoration company you pick will be in your home for days or months. These are the questions worth asking before you sign anything.
Do they answer the phone 24/7?
Water and fire damage get worse by the hour. A good company answers at 2 AM and can tell you when a crew will arrive. Ask for a realistic arrival time for your neighbourhood.
Are they certified, licensed and insured?
- Technicians trained to industry standards such as IICRC
- Proof of liability insurance and WCB coverage
- Proper permits for reconstruction work
- BBB accreditation or a strong record with the Better Business Bureau
Will one person manage your whole project?
The most common complaint about restoration is poor communication. Ask whether you will have a dedicated project manager from emergency cleanup through the rebuild, and how often they will update you.
Do they work with your insurance company?
A good restoration company documents the damage thoroughly, communicates with your adjuster, and bills your insurer directly for approved work. Remember that you choose the company, even if your insurer recommends someone else.
Are they honest about what is really needed?
Be cautious of anyone who pushes for unnecessary work. The right company explains what is necessary, what is optional, and why.
What do real customers say?
Read recent Google reviews and look for specific details about communication, scheduling and the quality of the finished work, not just star ratings.